Terms & Conditions

These terms of sale apply to all goods supplied by Talking Balloons.

By using Talking Balloons you agree to be bound by the terms and conditions set out below.

You agree to provide true, accurate, current and complete information about you as prompted. If you provide
any information that is untrue, inaccurate, not current or incomplete, or Talking Balloons has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Talking Balloons has the right to suspend or terminate your order.

Place of performance and applicable law
Talking Balloons is part of Greenbrook Automations Ltd which is a company registered in England. Unless otherwise specified, the materials on this site are directed solely at those who access this site from the United Kingdom mainland. Talking Balloons makes no representation that any product referred to in the materials on this site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. English law shall govern this Agreement. You and we each submit to the exclusive jurisdiction of the English courts in relation to disputes arising out of this Agreement.

Placing an order
To order from Talking Balloons, simply follow the order process online. Products, prices, payment options and delivery methods are displayed on this website.

When ordering online, payment must be made by one of the options at the time of placing the order. The price on the website at the time of the order is the price in force at that time. In the unlikely event that an incorrect price is shown on our website, Talking Balloons reserves the right to abstain from fulfilling the order at that price. You will of course be notified, at which point you will be informed of the correct price, and given the choice to proceed with the order. Prices include VAT. Delivery charges are excluded in the price and are calculated based on the products and service chosen.

Modifications to the website
We may change, remove, suspend or even discontinue parts of the website from time to time. Any changes made or new products added will be subject to these terms & conditions.

We endeavour to ensure all the information on our website is accurate and correct, however as we are human we may have made mistakes, typing errors or other inaccuracies.

Images of products are kept as up to date as possible, however there may be times when colours, types  and/ or designs differ slightly to the images shown on the website. Talking Balloons will offer no credits or refunds for such products in these circumstances.

Returns Policy
Subject to the right of consumers to return goods for refund under The Supply of Goods and Services Act and Distance Selling Regulations, Talking Balloons does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.

Cancellations
You have the right to cancel your purchase at any time either before despatch or up to 7 days following the despatch date by:
e-mailing us at sales@talkingballoons.com stating your name, a description of the goods concerned and the order number of the cancelled order, or phoning us on 01246 270555 (Monday to Friday from 9am to 5pm excluding public holidays) - please have your order reference number and delivery details to hand.

If you wish to cancel your order prior to despatch we will give you a full refund. However, if your order has already been entered and prepared for despatch there will be a charge for the cost of packing and administration. Any charges that are incurred for the refund will be deducted from the total amount returned to you.
 

If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to Talking Balloons at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the website.

Your product must be complete and in ‘as new’ condition (e.g. If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging). Opened packets/bags of balloons cannot be returned as once opened the packaging is damaged (our packs are either half or fully transparent, therefore the product can be viewed clearly without opening). It must not have been used. It should be returned with the original box, packing and accessories you received with it.
This offer does not apply to balloon in a box or helium cylinders/ tanks.
A proof of purchase must be supplied.
We will not refund any items that have been specially ordered to your individual specification or personalised,
or helium cylinders/ tanks.
Goods returned outside the 7 days cancellation period (but within 28 days of receipt) that cannot be re-sold as new will only be refunded to their mail order return value and a credit note may be issued. Where we have made a charge for postage/ delivery, this will be deducted from your refund if the goods have been despatched to you. Any charges incurred to process a refund will be at your cost & deducted from the amount refunded, unless the refund is due to faulty goods (see below).

You cannot cancel your purchase when:
the goods were a special order to your specification; or
28 days has elapsed following despatch date
Until such time as you return the goods to us you must take reasonable care of the item(s) and not use them. Any use of the delivered goods beyond that necessary to inspect the goods upon delivery will invalidate your right to cancel the contract.

Authorising the Return.
Prior to returning any goods received, you must contact us on 01246 27055 or email us at sales@talkingballoons.com stating your name, a description of the goods concerned and order number of the cancelled order. Failure to do so will result in the delay in processing your refund or the product being returned to you. All authorised returns must be returned to Talking Balloons, Returns Dept., McGregor’s Way, Turnoaks Business Park, Chesterfield, Derbyshire, S40 2WB.

Faulty Goods.
You will have the option of an exchange or refund if the fault occurs within 28 days of the despatch date. In all cases we reserve the right to inspect the product and verify the fault and, if no fault is found return the product to you, at your cost. No refund will be processed until the returned goods have been received by ourselves and an appraisal made as to any fault.

To qualify for a refund or exchange the products must be:
in otherwise “ as new” condition; and
complete with any accessories that were despatched with it, and packaging.

All monies for authorised returns will be refunded within 30 days of receipt of your returned goods.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.

Any refund due to a fault or other defect will include a refund of the delivery charge, if applicable. We will pay for your costs of returning the faulty goods for replacement or refund. Replacement goods are sent by standard delivery only (i.e. Premium services are not available).

Wrong items.
If we have sent you out the wrong items by mistake, firstly, please contact us informing us of what items have been despatched incorrectly. Once we have determined what items have been mistakenly despatched, return the items to us in perfect, un-opened and in a re-saleable condition, we will then send you out the correct products. Please quote your order number in with the returned item and inform us by email that the items have been sent. We strongly recommend sending the items by an insured delivery method, for example Royal Mail Special Delivery. If items are not received by us and you have no proof of postage, we will not be able to replace the items.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU OR CONSUMER DIRECT.

Content
Talking Balloons shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site. Talking Balloons will only be liable for consequential losses within the contemplation of the parties.

Certain links to this site (typically a banner advert or icon) will lead to other sites, which are not under the control of Talking Balloons. When you activate any of these you will leave the Talking Balloons site and Talking Balloons has no control over and will accept no responsibility or liability for the material on any site, which is not under the control of Talking Balloons.

Limitation of Liability
Nothing in this Agreement shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Talking Balloons. Subject to the above statement, you agree that Talking Balloons shall not be liable either in contract, tote, negligence, statutory duty or otherwise, for any direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions, failures or delays occurring on or in relation to those parts of the internet not under Talking Balloons’ direct control including, without limitation, damage for loss of business, loss of sales, non payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss (even where Talking Balloons has been advised of the possibility of such loss or damage).

Talking Balloons accepts no liability or responsibility for incorrect use of an item, over inflation of balloons or the loss of helium when inflating balloons. We accept no liability for any damage or harm that comes from using our products if used incorrectly or irresponsibly. If any of our products are being used or handled by children, the responsibility lies with the adults or guardians responsible for the child or children in question. Any instructions given, supplied or available from us, or parties working on our behalf, should be strictly adhered to. These include, but are not limited to balloon safety and helium safety and usage.

You are responsible for ensuring that your computer is protected against viruses and infections that can and may be found on downloads from our website. We can take no responsibility for any harm or damage that may occur.

Due to matters out of our control; ecommerce website caching, products may appear in a shopping basket that were not chosen by the user, if this occurs it is the responsibility of the user to remove said items from the shopping basket prior to purchase. Talking balloons will accept no responsibility for the user/ customer failing to check the contents of their shopping basket before payment is made. Including, but not limited to, any errors or omissions on any products or prices secured on purchase.

The only liabilities that Talking Balloons can exclude are those arising from the following.
In cases where losses were not foreseeable to both parties when the contract was formed.
Where losses were not caused by any breach on the part of Talking Balloons.
For any business losses, and/ or losses to non-consumers

Delivery

Delivery options can be viewed on this site. Orders required next day must be received by Talking Balloons before 12 noon (weekends & holidays incur extra charges). We guarantee all orders will be received within 30 days. If Talking Balloons cannot deliver within 30 days you will be notified to arrange another time for delivery, or if you would prefer, to cancel your order. Delivery charges will depend on the products chosen, the delivery address & service chosen eligible for that location (Economy, Standard, Global or Express Next Day) and the weight of your items. We will use the most suitable form of delivery for the location required, items, weights and service chosen. Delivery charges are calculated automatically, based on the weight of your total order. Our standard & global services cannot be guaranteed by our courier services. We will endevour to deliver your order within the specified times stated but no guarantees can be made. Discounted orders receiving free delivery are despatched on an Economy service only. This offer is purely for mainland UK delivery addresses. Helium rental cylinders (including packs) and banners are exclusive of this offer. Helium rental cylinders can only be delivered to mainland UK addresses. If an incorrect country location is selected for the delivery address given, the order will not be processed or despatched until the additional payment has been made. Delay's to orders due to this error are not the responsibility of Talking Balloons and we will not accept any responsibility or offer any refunds. Talking Balloons reserves the right to hold an order & payment already made until the order can be fully processed and despatched. Deliveries are no longer the responsibility of Talking Balloons once delivered to the given address. If the items are accepted or signed for by someone other than the recipient and not passed on, we cannot take any responsibility for this or offer any refund. We do our best to deliver the items to the correct address, however we cannot be held responsible for incorrect or incomplete information supplied by the customer.  If items are delayed or lost due to this information being incorrect or incomplete, we are unable to offer any refund.  Please ensure you supply full, true and complete details, including postcode.

Most of our delivery services require a signature on receipt.  If a delivery is attempted but not successful (e.g. the recipient is not present to sign for the items) a re-delivery will be attempted either the same day or the next available working day. No credits or refunds will be offered so please ensure someone is available at the given address to sign for the items.

Deliveries for helium rental cylinders (including packs) and banners cannot be shipped for the next day.  Depending on the products chosen, the weight of the products and the service requested will depend on the delivery option chosen by Talking Balloons. Template and personalised banners take up to 7 working days if the express service is chosen or up to 10 working days for the economy. Deliveries for banners and helium rental are only available to mainland UK addresses.

All our courier services are set up on pre-routed consignments, therefore once your order has been processed from the office and scheduled on to our manifest it is not possible to change the address. In rare circumstances where the above is deemed possible, the changing of an address will incur charges and no guarantees can be made on any post order adjustments.  Talking Balloons will automatically assume that all deliveries are to be despatched back to the ordering customer unless otherwise stated on your order.

We use courier services who may or may not inadvertently pass on documents that we would normally consider confidential.  We would recommend supplying commercial invoices, especially for non mainland addresses.  Talking Balloons will take no responsibility if the above occurs.  All nominated courier services apply terms & conditions which can be supplied upon request. Talking Balloons cannot be held responsible for any ongoing changes or amendments to courier terms & conditions, including but not limited to grace periods on all services including timed deliveries.  Talking Balloons does not guarantee certain specified deliveries, including but not limited to 9am and 10am services.  For further details on deliveries please email us at sales@talkingballoons.com.

Complaints handling procedure
In the unlikely event that you have any complaints as to our service or any of the goods supplied to you from our site, please contact us by either:
Online Contact Form
Phone: 01246 270555
Fax: 01246 270566
E-mail: sales@talkingballoons.com
or write to:
Talking Balloons
McGregor’s Way
Turnoaks Business Park
Chesterfield
Derbyshire
S40 2WB
England
All complaints are taken seriously and will be investigated as soon as they are brought to our notice. We will endeavour to rectify any problems as soon as possible. It is our company policy that we do not offer any refund or exchange without looking in to the issue or complaint thoroughly, therefore you may be asked to return part or all of the product/ items purchased (please note no exchange, refund or credit will be given until a conclusion is come to regarding the item). If we find your complaint is valid we will offer either a refund, credit or exchange (depending on the product in question). If however, on the return of the item no issue or problem can be found (at the fault or responsibility of Talking Balloons) no refund will be given and the cost to return the item will be yours, the customer or purchaser.

Copyrights
All designs, text, graphics and their selection and arrangement on this site are the copyright of Talking Balloons or its content providers. As a visitor to the Talking Balloons site you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use only. Any other use of the materials on this site is strictly prohibited.

Matters Beyond our Reasonable control
Talking Balloons shall not be held liable for any breach of this Agreement caused by circumstances out of its control including but not limited to, Acts of God, fire, lightening, flood, or extremely severe weather, explosion, war, disorder, industrial disputes (whether or not involving our employees), acts or omissions of Internet services providers or acts of local or central Government or other competent authorities.

Language
In the event of conflict or inconsistency between the terms of the English language version of this Agreement and any translation provided by us, the English language version shall prevail.

Privacy Policy
Due to the ordering process certain information given by you at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998, solely by Talking Balloons. Talking Balloons does not disclose any customer information to any third parties, unless it is necessary to fulfill and process your order. The information is used only for the purpose of processing your request and to communicate with you on any matters relating to the provision of the service in general. Information and statistics may also be used for the purpose of monitoring site usage. These statistics will not include any information that can be used to identify any individual. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. If you have any concerns regarding the privacy of this site please contact us via our Online Contact Form.

Site Security
The entire checkout process for the Talking Balloons web site is put through a secure server using Sage Pay. If you have any concerns regarding the security of this site please inform us.

Availability of our website
We endeavour to make our website available to view and use all year round, however, there are times when unfortunately, through no fault of our own, the website becomes unavailable, have errors or function problems. Talking Balloons takes no responsibility for this. You must not, as the purchaser or customer attempt to resolve these problems by tampering with the server, our system or any other internet device.
Please inform us of any difficulties and we will do everything we can to resolve them as soon as possible.

Quotations
Our written quotations are valid for one month from the quotation date. Verbal quotations are available, however they are not a binding quote. We will endeavour to ensure that all quotations are accurate and correct, however as we are human we may have made mistakes, typing errors or other inaccuracies. Talking Balloons will not be held liable or responsible for any discrepancies or disputes.

Helium
The price for standard helium rental is for 4 weeks of the cylinder and inflator. If you do not require the helium & inflator for the full rental period we can arrange to collect earlier but the price will be the same as if you had it for the full 4 weeks. If you require the cylinder and inflator for longer than 4 weeks, this is also possible and you will be charged per cylinder and per inflator every 4 weeks. E.g. If you have the helium & inflator for 4 weeks and 2 days you will be charged the same amount of rental charges as if you had the cylinder & inflator for 7 weeks and 3 days. Rental helium cylinders can only be delivered to mainland UK Business addresses. If you state a residential address on your order we cannot guarantee we will be able to deliver the helium & inflator. Talking balloons will take no responsibility for failed deliveries and offer no refund. Please note helium deliveries are dependent on the post code of the delivery address. Some areas only have deliveries on certain days. We will despatch your items as close to your delivery date as possible if these are the circumstances. Once helium cylinders & inflators have been delivered they become your responsibility. Any losses or damages to helium cylinders or inflators will be charged above cost to replace. If you choose to move the helium cylinders and inflators to a different location it is your responsibility to ensure they are moved safely and are back at the place and position where they were delivered by our helium courier for collection. Any alterations to this will incur charges.
Any charges you incur after your order is placed, including but not limited to, rental charges, damages, losses and deliveries will be notified and we reserve the right to charge your card for the payment/s. Please note these helium terms & conditions apply to helium rental and packs which contain helium rental.

We endeavour to supply a consistent range of products, however, due to matters out of our control the products may vary slightly in the following, but not limited to, colour, size and shape.  Where these variations occur Talking Balloons will take no responsibility and offer no refund or return.

We strongly recommend fully inflating all balloons to achieve their true colours. Balloons require a constant temperature so should be stored between 15° - 30°C at all times. Variation from this will alter, effect and/ or damage the items of which Talking Balloons will take no responsibility for. Balloons should be kept out of direct sunlight and high humidity conditions

Talking Balloons 2012 ©