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Returns

Subject to the right of consumers to return goods for refund under The Supply of Goods and Services Act and Distance Selling Regulations, Talking Balloons does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering.

 

Cancellations
You have the right to cancel your purchase at any time either before despatch or up to 7 days following the despatch date by:
e-mailing us at sales@talkingballoons.com stating your name, a description of the goods concerned and the order number of the cancelled order, or phoning us on 01246 270555 (Monday to Friday from 9am to 5pm excluding public holidays) - please have your order reference number and delivery details to hand.

 

If you wish to cancel your order prior to despatch we will give you a full refund. However, if your order has already been entered and prepared for despatch there will be a charge for the cost of packing and administration. Any charges that are incurred for the refund will be deducted from the total amount returned to you.
 

 

If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to Talking Balloons at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the website.

 

Your product must be complete and in ‘as new’ condition (e.g. If you have opened the box to examine the product you must have done so without damaging or marking the product or packaging). Opened packets/bags of balloons cannot be returned as once opened the packaging is damaged (our packs are either half or fully transparent, therefore the product can be viewed clearly without opening). It must not have been used. It should be returned with the original box, packing and accessories you received with it.
This offer does not apply to balloon in a box or helium cylinders/ tanks.
A proof of purchase must be supplied.
We will not refund any items that have been specially ordered to your individual specification or personalised,
or helium cylinders/ tanks.
Goods returned outside the 7 days cancellation period (but within 28 days of receipt) that cannot be re-sold as new will only be refunded to their mail order return value and a credit note may be issued. Where we have made a charge for postage/ delivery, this will be deducted from your refund if the goods have been despatched to you. Any charges incurred to process a refund will be at your cost & deducted from the amount refunded, unless the refund is due to faulty goods (see below).

 

You cannot cancel your purchase when:
the goods were a special order to your specification; or
28 days has elapsed following despatch date
Until such time as you return the goods to us you must take reasonable care of the item(s) and not use them. Any use of the delivered goods beyond that necessary to inspect the goods upon delivery will invalidate your right to cancel the contract.

 

Authorising the Return.
Prior to returning any goods received, you must contact us on 01246 27055 or email us at sales@talkingballoons.com stating your name, a description of the goods concerned and order number of the cancelled order. Failure to do so will result in the delay in processing your refund or the product being returned to you. All authorised returns must be returned to Talking Balloons, Returns Dept., McGregor’s Way, Turnoaks Business Park, Chesterfield, Derbyshire, S40 2WB.

 

Faulty Goods.
You will have the option of an exchange or refund if the fault occurs within 28 days of the despatch date. In all cases we reserve the right to inspect the product and verify the fault and, if no fault is found return the product to you, at your cost. No refund will be processed until the returned goods have been received by ourselves and an appraisal made as to any fault.

 

To qualify for a refund or exchange the products must be:
in otherwise “ as new” condition; and
complete with any accessories that were despatched with it, and packaging.

 

All monies for authorised returns will be refunded within 30 days of receipt of your returned goods.

 

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear.

 

Any refund due to a fault or other defect will include a refund of the delivery charge, if applicable. We will pay for your costs of returning the faulty goods for replacement or refund. Replacement goods are sent by standard delivery only (i.e. Premium services are not available).

 

Wrong items.
If we have sent you out the wrong items by mistake, firstly, please contact us informing us of what items have been despatched incorrectly. Once we have determined what items have been mistakenly despatched, return the items to us in perfect, un-opened and in a re-saleable condition, we will then send you out the correct products. Please quote your order number in with the returned item and inform us by email that the items have been sent. We strongly recommend sending the items by an insured delivery method, for example Royal Mail Special Delivery. If items are not received by us and you have no proof of postage, we will not be able to replace the items.

 

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU OR CONSUMER DIRECT.